Employment Type: Full Time, Permanent, Salary

Location: Toronto

Reports to: General Manager Toronto

Joining date: Immediate

Job Schedule: General shift - Weekends (mandatory) and weekdays with 2 weekly off during the week

Salary: $40,000 - $45,000 per year


Job Opportunity

We are seeking a Full Time Sales Manager on a permanent basis for our newly established Toronto store. Our Sales Manager will manage our store to ensure and impart a superior customer experience and there by achieving our business goals and objectives.


  • Managing the sales operations of the store, playing a key role in growing the business at the store
  • Scheduling employees at the store to ensure staff availability for all store shifts
  • Leading the store team to drive sales targets, Operating KPIs thereby ensuring a superlative customer experience and achieving store goals and objectives
  • Managing, training and coaching the sales team on Wazo merchandise, tracking performance and constructive feedback, assignment of sales and delivery targets
  • Tracking and reporting retail metrics – sales, conversion, buying trends and customer Experience via Google reviews etc., along with presentation to the leadership
  • Collaborating with the Warehouse team to ensure timely shipping and delivery of merchandise to customers along with visual merchandising of the store
  • Collaborating with the Customer Service team to ensure customer engagement, experience and enhance brand loyalty, managing escalations for timely resolutions
  • Leading the execution store campaigns in collaboration with the Marketing team and the General Manager

Ensuring adherence to Wazo sales Standard Operating Procedures (SOP) and Health & Safety policies


The Right Person:

Educational Qualification              

  • Bachelors / Masters in Business Administration with a focus on Sales & Retail Management

Work Experience

  • At least 5 years of experience in a retail store format, preferably furniture retail
  • At least 3 years of experience in retail store management in a managerial capacity
  • At least 2 year of customer service experience in a retail environment

Functional Competencies


  • Ability to close a sale via establishing a relationship with the customer and analyzing their needs
  • Strong assertiveness and negotiation skills to make a confident correct sale
  • Ability to lead and motivate a team for achieving store objectives and enhance productivity
  • Solid understanding of retail metrics to achieve monthly targets and suggest solutions to enhance business
  • Understanding of a retail Point of Sale (POS) system and the billing process
  • Experience in customer escalation management and troubleshooting
  • Basic understanding of computers and Microsoft Excel

Good to Have:

  • Market research skills
  • Visual Merchandising experience

Behavioral Competencies             

  • Results Oriented and an honor for customer delivery deadlines
  • Critical thinking & Problem solving
  • Taking initiative and accountability
  • Punctual, high work ethic and withstands pressure
  • Enthusiastic and a quick learner
  • Attention to detail, safety conscious and team player