Sales Manager Position
Employment Type: Full Time, Permanent, Salary
Location: Toronto
Reports to: General Manager Toronto
Joining date: Immediate
Job Schedule: General shift - Weekends (mandatory) and weekdays with 2 weekly off during the week
Salary: $40,000 - $45,000 per year
Job Opportunity
We are seeking a Full Time Sales Manager on a permanent basis for our newly established Toronto store. Our Sales Manager will manage our store to ensure and impart a superior customer experience and there by achieving our business goals and objectives.
Responsibilities
- Managing the sales operations of the store, playing a key role in growing the business at the store
- Scheduling employees at the store to ensure staff availability for all store shifts
- Leading the store team to drive sales targets, Operating KPIs thereby ensuring a superlative customer experience and achieving store goals and objectives
- Managing, training and coaching the sales team on Wazo merchandise, tracking performance and constructive feedback, assignment of sales and delivery targets
- Tracking and reporting retail metrics – sales, conversion, buying trends and customer Experience via Google reviews etc., along with presentation to the leadership
- Collaborating with the Warehouse team to ensure timely shipping and delivery of merchandise to customers along with visual merchandising of the store
- Collaborating with the Customer Service team to ensure customer engagement, experience and enhance brand loyalty, managing escalations for timely resolutions
- Leading the execution store campaigns in collaboration with the Marketing team and the General Manager
Ensuring adherence to Wazo sales Standard Operating Procedures (SOP) and Health & Safety policies
The Right Person:
Educational Qualification
- Bachelors / Masters in Business Administration with a focus on Sales & Retail Management
Work Experience
- At least 5 years of experience in a retail store format, preferably furniture retail
- At least 3 years of experience in retail store management in a managerial capacity
- At least 2 year of customer service experience in a retail environment
Functional Competencies
Essential:
- Ability to close a sale via establishing a relationship with the customer and analyzing their needs
- Strong assertiveness and negotiation skills to make a confident correct sale
- Ability to lead and motivate a team for achieving store objectives and enhance productivity
- Solid understanding of retail metrics to achieve monthly targets and suggest solutions to enhance business
- Understanding of a retail Point of Sale (POS) system and the billing process
- Experience in customer escalation management and troubleshooting
- Basic understanding of computers and Microsoft Excel
Good to Have:
- Market research skills
- Visual Merchandising experience
Behavioral Competencies
- Results Oriented and an honor for customer delivery deadlines
- Critical thinking & Problem solving
- Taking initiative and accountability
- Punctual, high work ethic and withstands pressure
- Enthusiastic and a quick learner
- Attention to detail, safety conscious and team player