Yes, absolutely safe. We accept payment via Credit Card (Visa, Mastercard,American Express, Diner’s Club, Discovery) and other payment methods (Apple Pay and Shop Pay). Payment information is encrypted and protected by an SSL certificate provided by Shopify. Credit cards will be charged upon check out in full. Payment information, including credit card information is never stored or saved by Wazo Furniture under any circumstances. Orders will be processed once the proper funds have cleared.
As soon as your order is fulfilled from one of our warehouse locations, you will receive the confirmation by email with your tracking number on it, you can click on the URL to track your order for the latest update.
You can apply your discount code at checkout. You’ll see a blank box called “Gift card or discount code”. Simply enter the coupon code into the box, and click “Apply”. If successful, your order summary will reflect the discount immediately. The coupon codes cannot be paired with another discount or sale.
You can only apply one coupon code per order at checkout.
Your gift card is sent by email with a code and you can enter that code at checkout. You’ll see a blank box called “Gift card or discount code”. Simply enter the gift card code into the box, and click “Apply”. If successful, your order summary will reflect the discount immediately. Please note that your gift card cannot be applied once the order has been placed.
You can apply more than one gift card per order at checkout
We offer volume discounts to trade professionals including interior designers, architects, home developers and professionals in the hospitality industries. You can contact us via email@example.com for special wholesale pricing and we will get back to you as soon as possible.
Yes, you will incur sales taxes, however, they will be calculated based on the province you are shipping your order to. If you have a tax free exemption card please contact our VIP department by emailing firstname.lastname@example.org or calling 1-800-684-6014.
Once your order is placed, we process the order the same day. To get our goods to your home in a quick efficient manner items get processed quickly. If you would like to purchase other items, it is processed as a new order.
If you would like to remove an item, please wait until it arrives at your home and contact our Customer Service Experts at email@example.com and they will assist you from there!
Canceling an order after it has been processed may result in a restocking fee.
We ask that you receive the shipment of your order and then contact our VIP department to initiate an exchange by emailing firstname.lastname@example.org or calling 1-800-684-6014. Please note that shipping charges will apply.
If you bought online, it will be refunded directly to the credit card used to place the order. You will receive a confirmation notification and you should see it on your bank statement in a matter of a few business days. Refunds can take up to 30 days to be processed.
If you bought in-store and used a debit card, you will need to come in-store to process the refund on the same debit card.
Our Team is dedicated to provide you with the piece of mind you deserve when you purchase at Wazo. If you need to modify your order, have policy questions or are not satisfied with your purchase, we want to help. Please click this link to direct you to our Return and Exchange Policy page for more information on how to proceed.
We are unable to make any changes to any of our products. They are sold as shown on our website. We are often adding new products to our website so keep an eye out for something that may suit your needs.
They are sold as a set and cannot be sold separately.
Vegan leather is also called polyurethane (PU) including synthetics like plastic and natural materials such as cork. It is very durable and easy to maintain.
We do our best to keep our items in stock, but in the event that the item you are interested in is showing out of stock please check the estimated time of arrival on the product page. The best way to stay up to date on new arrivals and restocked items is by following us on Facebook, Instagram, and by subscribing to our newsletter on our website. LINKS HERE
Once it is available, you’ll be able to view it online and in store.
You can also email us at email@example.com to get the latest update.
We offer Pre-Orders on a select number of products. To know whether the item you’re interested in is available for preorder please refer to the product page as it will be indicated as such. If it is not indicated that it is available for preorder, please subscribe to our newsletter in order to receive updates on when the item will be available for purchase.
If you have pre-ordered an item, please note that we do our best to have it available to be packed on the date advertised; however it is subject to change without prior notice due to delays in the global supply chain. Rest assured we will have your order ready for you as quickly as possible.
There is a good chance your order arrives earlier so please be prepared to receive it before the advertised back-in-stock date indicated on our website.
Any items in your order that are not pre-order items will be sent to you within our regular delivery schedule. We are unable to hold orders or delay their shipment. The cancellation of an unpacked pre-order is permitted at any point. No additional discounts are offered should any delays in the item's arrival to our warehouse occur. To cancel a pre-order or should you have any questions, please don't hesitate to reach out to our customer service department at firstname.lastname@example.org.
We have showrooms in Montreal and Toronto. We have at least one of each item on display for you to see in person. If you are not in the Montreal or Toronto area, you can book one of our famous video chats with one of our sales experts. Book here: Please note that we do not offer fabric swatches at this time.
While every effort is made to present the colours of the images as close as possible to the true colours of the actual products, there're a number of factors that could affect the colour presentation on the website.
1). The angle, lighting and other factors during the photo shooting affect how the colours appear.
2). The colour calibration of your computer or device monitor may affect how the colours appear on your screen.
3). The dye or paint or material used by the manufacturer may vary slightly from batch to batch.
4). For natural wood products, each piece of wood has its own unique grains, textures, patterns, other wood marks and the colours would vary slightly from one piece to another.
If you are unsure about a colour or feel strongly about certain colours, you may ask our sales team to send you more photos which may give you a better idea of the true colours.
Most of our products require assembly but do not need extra tools. We do not provide this service in store.
Please note it is very important to have at least 2 people, or more depending on the size, to mount the Acacia and Suar tables with their legs. As the tables vary in weight it is necessary to have the proper help to prevent any injuries.
If you are in the greater Toronto or Montreal area, certain delivery partners offer an assembly service. Please contact our sales or VIP department by emailing email@example.com or calling 1-800-684-6014 to purchase this service.
As circumstances pertaining to the Covid-19 pandemic change, we will opening in home White Glove service to a broader range country wide..
Please note there may be certain restrictions to this service due to Covid-19.
In order to better assist in the unlikely event you are missing assembly instructions, we have attached a PDF file with instructions on most of our product pages. Please refer to the product page for the item in question or contact our service department by emailing firstname.lastname@example.org or calling 1-800-684-6014 if you require further assistance.
We currently offer free contactless curbside delivery Canada-wide (Additional Shipping fees may apply if outside of the free delivery requirement; our delivery partners will deliver your order to the curb at the end of your driveway, unfortunately they will not bring it into your house or inside your building as they do not provide that method of delivery. We understand that some of our products are heavier, so we recommend having assistance for delivery in order to avoid injuries.
If you are in the greater Toronto or Montreal area, certain delivery partners offer in home delivery and assembly services. Please contact our sales or VIP department by emailing email@example.com or calling 1-800-684-6014 to purchase this service.
As circumstances pertaining to the Covid-19 pandemic change, we will opening in home White Glove service to a broader range country wide.
Please note there may be certain restrictions to this service due to Covid-19.
Wazo works with the following carriers to deliver your order. If you have a tracking or delivery confirmation number, and you have any questions regarding delivery status, you can contact the carrier directly.
Please note: There might be a delay between receiving this email and being able to track your order immediately. If this happens, please wait up to a few days to contact the carrier for a follow up.
We currently ship to most Canadian locations and to the state of New York. We hope to be able to reach more customers in the near future.
Free delivery is available to most major cities across Canada. For postal codes located outside of our free delivery requirement, additional shipping fees will apply. Please email our sales team at firstname.lastname@example.org or you can call us at 1-800-684-6014 and we would be happy to check for you.
If your location is not part of our free delivery zone requirement, our dispatch team will contact you about the fee and send you a link for you to pay the shipping fees.
Our warehouse teams work tirelessly to get your order picked, packed and shipped in a timely manner.
Please allow 1-5 business days for our warehouses to ship out your order upon the arrival of stock. Delivery timelines remain 5-10 business days locally and 10-14 business days if your order requires freight travel.
Please note that pre-order items will follow the same shipment and delivery timeline once we receive the items in our warehouse.
We do not take responsibility for delays due to weather, Covid-19 restrictions and individual delivery companies experience delays.
We are working with different logistic partners who do not offer that option. As soon as your order is ready to ship, you will be contacted by email or phone and a delivery date and window will be provided.
We understand that for whatever reasons you may want to order and postpone its delivery, unfortunately we are unable to delay shipment of your order.
Should you be unavailable for delivery additional shipping/storage fees will apply at $30 per day after the second attempt at delivery. If your order is undeliverable, it will be brought back to our warehouse. If you require a refund, we will refund your total order minus the $30 per day for storage
We recommend placing your order closer to the date you would like to receive it. We are unable to delay the shipment and delivery of your order.
We do not provide any storage fee as in order to ship your order fast we will prepare your order within 1 to 3 business days and send it to you as quickly as possible, however there is a $30 fee per day from our logistics partner after the second attempt of delivery. Make sure to be available for the delivery date.
We work with a wide variety of responsible carriers. As some are local and smaller companies, they may not offer online tracking in which case you should receive more information regarding a delivery date in approximately 5-10 business days. Please direct yourself to our delivery company contact information in order for ways to receive more information about your order. Should you have any trouble in locating your order, please contact our VIP department Please contact our sales or VIP department by emailing email@example.com or calling 1-800-684-6014.
Please email our VIP team at firstname.lastname@example.org with your order number and name to initiate a return or exchange.
Some items can not be returned, please refer to our "Return" policy.
You will be responsible to ensure that your returning item(s) is packed suitable for safe transport back, for moving your item to the front door of your home and being available to meet the courier at the agreed upon time. Additional charges may be incurred should you not meet these requirements.
You can apply directly from our website with the following information:
- To be a resident of Canada
- A Canadian Visa, Mastercard, Amex
- A Canadian phone number to receive the confirmation
- To meet the minimum requirement at checkout
f your cart is eligible for financing the option will be presented at checkout. After filling out all of the required information, you will be sent confirmation via SMS to confirm your identity. You will then set up your payment method with Affirm and accept the terms of you payment plan.
As long as your order is $300 and up you will be eligible to choose from the 6-12-24 payment plan.
No, your credit score will not be affected when you check for your eligibility. Please find further information at Affirm’s help center.
At checkout you can set up an automatic pre-authorized payment that charges your credit card. Please refer to your Affirm agreement for more information.
We offer a 0% APR for our 6 and 12 months plan and 9.99% APR for our 24 months plan. Higher fees may apply depending on your eligibility. Check our financing plan.
You can cancel your order as long as it is within our policy, there is a $15 refund administration fee which will be deducted from your total. Please refer to our return policy.
If your order contains pre-orders items, we will ship them as soon as they are back in stock.
No need to worry! This is normal. Small cracks, surface cracks, long thin cracks, and movement around knots are completely normal and are likely to develop over a lifetime of use. At Wazo, we don't see these "imperfections" but that they are a part of what makes your piece unique and beautiful.
Please click on the link for more tips and tricks on how to help keep your table looking beautiful.