Yes, absolutely safe. We accept payment via Credit Card (Visa, Mastercard,American Express, Diner’s Club, Discovery) and other payment methods (Apple Pay and Shop Pay). Payment information is encrypted and protected by an SSL certificate provided by Shopify. Credit cards will be charged upon check out in full. Payment information, including credit card information is never stored or saved by Wazo Furniture under any circumstances. Orders will be processed once the proper funds have cleared.

Yes, an order confirmation email is sent to you when you place the order. If you fail to receive a confirmation after submitting your order, please contact us at sales@wazofurniture.com.

You can apply your discount code at checkout. You’ll see a blank box called “Gift card or discount code”. Simply enter the coupon code into the box, and click “Apply”. If successful, your order summary will reflect the discount immediately. The coupon codes cannot be paired with another discount or sale.

Your gift card is sent by email with a code and you can enter that code at checkout. You’ll see a blank box called “Gift card or discount code”. Simply enter the gift card code into the box, and click “Apply”. If successful, your order summary will reflect the discount immediately. Please note that your gift card cannot be applied once the order has been placed.

We offer volume discounts to trade professionals including interior designers, architects, home developers and professionals in the hospitality industries. You can contact us via business@wazofurniture.com for special wholesale pricing and we will get back to you as soon as possible.

Yes, you will incur sales taxes, however, they will be calculated based on the province you are shipping your order to. If you have a tax free exemption card please contact our VIP department by emailing service@wazofurniture.com or calling 1-800-684-6014.

Once your order is placed, we process the order the same day. To get our goods to your home in a quick efficient manner items get processed quickly. If you would like to purchase other items, it is processed as a new order.
If you would like to remove an item, please wait until it arrives at your home and contact our Customer Service Experts at service@wazofurniture.com and they will assist you from there!
Canceling an order after it has been processed may result in a restocking fee.

We ask that you receive the shipment of your order and then contact our VIP department to initiate an exchange by emailing service@wazofurniture.com or calling 1-800-684-6014. Please note that shipping charges will apply.

If you bought online, it will be refunded directly to the credit cardused to place the order. You will receive a confirmation notificationand you should see it on your bank statement in a matter of a fewbusiness days.

If you bought-in store and used a debit card, a cheque will be issuedto the name used on the account in approximately 72 hours.

We are unable to make any changes to any of our products. They are sold as shown on our website. We are often adding new products to our website so keep an eye out for something that may suit your needs.

They are sold as a set and cannot be sold separately.

Vegan leather is also called polyurethane (PU) including synthetics like plastic and natural materials such as cork. It is very durable and easy to maintain.

We do our best to keep our items in stock, but in the event that the item you are interested in is showing out of stock please check the estimated time of arrival on the product page. The best way to stay up to date on new arrivals and restocked items is by following us on Facebook, Instagram, and by subscribing to our newsletter on our website. LINKS HERE
Once it is available, you’ll be able to view it online and in store.

We offer preorders on a select number of products. To know whether the item you’re interested in is available for preorder please refer to the product page as it will be indicated as such. If it is not indicated that it is available for preorder, please subscribe to our newsletter in order to receive updates on when the item will be available for purchase.
If you have preordered an item please note that we do our best to have it available to be packed on the date advertised however it is subject to change due to delays in the global supply chain. Rest assured we will have your order ready for you as quickly as possible.
There is a good chance your order arrives earlier so please be prepared to receive it before the advertised back in stock date.
Any items in your order that are not a preorder item will be sent to you within our regular delivery schedule. We are unable to hold orders or delay their shipment. The cancelation of an unpacked preorder is permitted at any point. No additional discounts are offered should any delays in the item's arrival to our warehouse occur. To cancel a preorder or should you have any questions, please don't hesitate to reach out to our customer service department at service@wazofurniture.com.

We have showrooms in Montreal and Toronto. We have at least one of each item on display for you to see in person. If you are not in the Montreal or Toronto area, you can book one of our famous video chats with one of our sales experts. Book here: Please note that we do not offer fabric swatches at this time.

While every effort is made to present the colours of the images as close as possible to the true colours of the actual products, there're a number of factors that could affect the colour presentation on the website.

1). The angle, lighting and other factors during the photo shooting affect how the colours appear.

2). The colour calibration of your computer or device monitor may affect how the colours appear on your screen.

3). The dye or paint or material used by the manufacturer may vary slightly from batch to batch.

4). For natural wood products, each piece of wood has its own unique grains, textures, patterns, other wood marks and the colours would vary slightly from one piece to another.

If you are unsure about a colour or feel strongly about certain colours, you may ask our sales team to send you more photos which may give you a better idea of the true colours.

Most of our products require assembly but do not need extra tools. We do not provide this service in store.

Please note it is very important to have at least 2 people, or more depending on the size, to mount the Acacia and Suar tables with their legs. As the tables vary in weight it is necessary to have the proper help to prevent any injuries.

If you are in the greater Toronto or Montreal area, certain delivery partners offer an assembly service. Please contact our sales or VIP department by emailing service@wazofurniture.com or calling 1-800-684-6014 to purchase this service.

As circumstances pertaining to the Covid-19 pandemic change, we will opening in home White Glove service to a broader range country wide..

Please note there may be certain restrictions to this service due to Covid-19.

We currently offer curbside delivery. We understand that some of our products are heavier so we recommend having assistance for delivery in order to avoid injuries.

If you are in the greater Toronto or Montreal area, certain delivery partners offer in home delivery and assembly services. Please contact our sales or VIP department by emailing service@wazofurniture.com or calling 1-800-684-6014 to purchase this service.

As circumstances pertaining to the Covid-19 pandemic change, we will opening in home White Glove service to a broader range country wide.

Please note there may be certain restrictions to this service due to Covid-19.

Wazo works with the following carriers to deliver your order. If you have a tracking or delivery confirmation number, and you have any questions regarding delivery status, you can contact the carrier directly.
Please note: There might be a delay between receiving this email and being able to track your order immediately. If this happens, please wait up to a few days to contact the carrier for a follow up.