SHIPPING RATES

Shipping rate varies depending on your region. Please enter your postal code in the "Cart" section > "Get shipping estimates" to get an estimated shipping rate.

SHIPPING METHODS

We offer free in-store pickup during our business hours at our Montreal & Toronto Showroom.

Affordable shipping is available to major cities in Canada. Please go to the checkout page to get an estimate of the shipping fee.

CURBSIDE DELIVERY

This is the method we use for large and heavy items shipped in a freight truck. The freight carrier will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside. This is a large, heavy item, so it is important to arrange to have additional people help you.

PLEASE NOTE if you have chosen our curbside delivery option, this service does not include any additional support from the delivery team (e.g. they will not help you transport your item from the curb to your door). If you choose to request these services upon your item's arrival, you will incur additional shipping costs and they will be billed back to you. 

Since, delivery is curbside, WAZO does not cover installation services however, for tables and benches, the holes for the legs are pre-drilled; the screws and tools needed are provided as well.

For further instructions on table/ bench assembly please visit our you-tube tutorial:  https://www.youtube.com/watch?v=XTAQJ7BcYs4

PLEASE ALSO NOTE that our shipping partners may have difficulty delivering to remote areas there will be additional cost charge in some cases. We will contact you to make special arrangements in such situations.

IN-STORE PICK UP

Upon placing an order, it is available to pick up immediately. You have 14 calendar days from time of order to pick up your item.

When picking up item(s) in-store, you will need to provide 2 pieces of ID to claim them. One must be a photo ID. The ID must match the name on the order.

If you are not personally returning to claim the merchandise: 

- Please provide your ID to the third-party person collecting the order

OR

- Provide a written letter to Wazo (via email service@wazofurniture.com) authorizing a third-party person to pick up the order; which includes the third-party person’s name and address. This will allow us to validate identity. The third-party person picking up the order must provide two pieces of ID to claim the items, and one must be a photo ID. The ID must match the third-party name and address on the email provided by the purchaser. 

DELIVERY TIME FRAME

Your order will be processed immediately and dispatched to our shipping partners once your order is fulfilled. Once dispatched, the carrier will deliver the items to you. In certain cases, they may need to contact you to schedule the delivery of your order. It will take approximately 3 -15 business days for your order to arrive, depending on the location.

MODIFYING YOUR ORDER

Once your order is placed, we process the order the same day. To get our goods to your home in a quick efficient manner items get processed quickly.  

If you would like to purchase other items, it is processed as a new order.

If you would like to remove an item, please wait until it arrives at your home and contact our Customer Service Experts at service@wazofurniture.com and they will assist you from there!

PRE-ORDERED ITEMS

We will contact you to arrange for delivery as soon as pre-ordered items arrive in our warehouse; delivery will then take the usual shipping time mentioned above depending on the destination.

DELIVERY STATUS

Upon dispatch of your order from our warehouse, you will receive an email with your tracking number and a link to our couriers’ website which will allow you to track your products in transit. Alternatively, for larger orders, the shipping company will get in touch with you to inform you of the status of your order and confirm the delivery date. If you are not available to receive the merchandise following the delivery company’s call for the appointment, the order will be returned to Wazo Furniture. In the eventuality of the order being sent back by the carrier, it will be the responsibility of the consignee to have the package re-expedited.

RETURN DELIVERY FEES AND DAMAGED IN DELIVERY

When returning or exchanging your product you will be responsible for the applicable delivery fees.  You can return any product in store for free.

If your item is damaged in delivery please send 2 pictures within 24 hours of arrival to service@wazofurniture.com; the damaged box and item.  Please notate on your bill of lading that the product was damaged.  Our Customer Service Experts will take care of you!