We accept payments from major credit card companies (Visa, Mastercard, American Express, Diner’s Club, Discovery). We also accept Apple Pay and Shop App methods. It is absolutely safe to place an order on our site as your payment information is encrypted and protected by an SSL certificate provided by Shopify. Credit cards will be charged upon check out in full. Payment information, including credit card information is never stored or saved by Wazo Furniture under any circumstances. Orders will be processed once the proper funds have been cleared and received by Wazo Furniture.
An order confirmation email is sent to the email you used to place the order automatically. If you fail to receive a confirmation email after your order has successfully gone through, please contact our customer service experts at firstname.lastname@example.org.
Wazo gift cards or store credits are sent via email with a corresponding code. You can enter the code at check out under the “Gift card / Discount Code” box. Enter the gift card code into the box and simply click “Apply”. Once successful, your order summary will reflect the gift card amount taken out immediately. You are able to add more than one to one transaction. (Note: Gift cards are only valid for new purchases and cannot be applied to a previous order)
We offer a discount to trade professionals including interior designers, architects, home developers and professionals in the hospitality industry. You can contact us at email@example.com for more information and we will get back to you as soon as possible.
Our sales taxes are calculated based on the province you are shipping your order to.
You can make a change in your order so long as the item is not in its picking, packing and shipping phase. Our warehouse team works tirelessly to get your order picked and packed as quickly as possible to get you your items in a timely manner. If you would like to edit your order and it is in its shipping, picking and packing phase you will be subject to a restocking fee.
If your items have already been shipped and you decide to edit your order, please wait for your order to arrive and contact our customer service experts at firstname.lastname@example.org to initiate a return or exchange. Note that all returns and exchanges need to be authorized by our team. Should you deny shipment, you may be subject to shipping charges and restocking fees.
If you purchased on our website, it will be automatically refunded to the card used to place the order. You will receive confirmation and you will see it in your bank statement within a few business days (depending on bank).
If you bought in-store and used a debit card, you will have to come into the same store to process the refund on the same debit card.
Please note, refunds take 10-30 days pending on items being returned to our respective warehouses and once it has passed its final stages of quality assurance your refund will be released.
You will receive a call from one of our sales experts confirming that your order is ready for pick up. You will also receive an email stating that your order is ready to go which is sent for both pick up and delivery items.
You are eligible to pick up your order at two of our warehouse locations. Please see operating hours and address below:
Toronto: 140 Wendell Avenue, Unit 1, North York, ON. M9N 3R2
- 9 AM TO 6 PM FROM MONDAY TO FRIDAY
- 10 AM TO 2 PM ON SATURDAY
- CLOSED ON SUNDAY
Montreal: Unit 4, 3195 Chemin Bedford, Montréal, QC. H3S 1G3
- 7:30 AM TO 5 PM FROM MONDAY TO FRIDAY
- 10 AM TO 2 PM ON SATURDAY
- CLOSED ON SUNDAY
We do not customize furniture and our unique pieces are sold as they are on the website and in our showrooms.
At this time, table tops and legs are sold as a set and cannot be purchased separately.
Vegan leather is also known as polyurethane (PU) which includes synthetics like plastic and natural materials such as cork to mimic a leather like texture and feel. It is very durable and easy to clean and maintain.
We do our best to keep our items in stock but in an event where the item you are interested in is out of stock, please check the estimated time of arrival stated on the product you are interested in.
To keep up to date with our new arrivals and pre order items, follow us on Facebook, Instagram and subscribe to our newsletter. You can also contact our customer support team at email@example.com
We offer a pre-order on a select number of our products. To know whether the item you are interested in is available for preorder, please refer to the product page for indication.
If you have pre-ordered an item, please note that we do our best to have it available to be packed on the date advertised; however it is subject to change without prior notice due to delays in the global supply chain. Rest assured we will have your order ready for you as quickly as possible.
There is a good chance your order arrives earlier so please be prepared to receive it before the advertised back-in-stock date indicated on our website. Any items in your order that are not pre-order items will be sent to you within our regular delivery schedule. We are unable to hold orders or delay their shipment. The cancellation of an unpacked pre-order is permitted at any point. No additional discounts are offered should any delays in the item's arrival to our warehouse occur. To cancel a pre-order or should you have any questions, please don't hesitate to reach out to our customer service department at firstname.lastname@example.org.
We have a showroom in Montreal and Toronto where you are more than welcome to come and see our products in person. We try our best to ensure we have one of each SKU in the showroom. If you are not in the Toronto or Montreal area, you can book a video chat with one of our sales expertshere Please note, we do not provide fabric swatches.
While every effort is made to present the colours of the images as close as possible to the true colours of the actual products, there're a number of factors that could affect the colour presentation on the website.
1). The angle, lighting and other factors during the photo shooting affect how the colours appear.
2). The colour calibration of your computer or device monitor may affect how the colours appear on your screen.
3). The dye or paint or material used by the manufacturer may vary slightly from batch to batch.
4). For natural wood products, each piece of wood has its own unique grains, textures, patterns, other wood marks and the colours would vary slightly from one piece to another.
If you are unsure about a colour or feel strongly about certain colours, you may ask our sales team to send you more photos which may give you a better idea of the true colours.
Most of our products require assembly but do not need extra tools. We do not provide this service in store.
Please note it is very important to have at least 2 people, or more depending on the size, to mount the Acacia and Suar tables with their legs. As the tables vary in weight it is necessary to have the proper help to prevent any injuries.
If you are in the greater Toronto or Montreal area, certain delivery partners offer an assembly service. Please contact our sales or VIP department by emailing email@example.com or calling 1-800-684-6014 (2) to purchase this service.
In order to better assist in the unlikely event you are missing assembly instructions, we have attached a PDF file with instructions on most of our product pages. Please refer to the product page for the item in question or contact our service department by emailing firstname.lastname@example.org or calling 1-800-684-6014 (2) if you require further assistance.
We offer free contactless curbside delivery Canada-wide* (Additional fees may apply if you are located outside of the free delivery requirements). Our delivery partners will deliver your order to the curb at the end of your driveway. Unfortunately, they will not bring it into your home or inside your building as they do not provide this method of delivery. We understand that some of our products are heavier, we recommend that you request or personally plan for assistance upon delivery in order to avoid injuries.
If you are in The Greater Toronto or Montreal area, a few of our delivery partners offer a White Glove service for in-home delivery and assembly services* (some exclusions may apply) at a cost dependent on your order. Please contact our sales or customer care team by emailing email@example.com or calling 1-800-684-6014 to purchase this service.
Wazo works with different carriers to deliver your order. If you received a tracking number or delivery confirmation email, you can contact the carrier directly should your tracking provide their phone number. If you need further assistance or this information is not available for you, please contact our customer service team via email at firstname.lastname@example.org or toll-free at 1-800-684-6014 (2)
Please note: There might be a delay between receiving this email and being able to track your order immediately. If this happens, please wait up to a few days to contact the carrier for a follow up.
We currently ship to most Canadian locations and to the state of New York. We hope to be able to reach more customers in the near future.
Free delivery is available to most major cities across Canada. For postal codes located outside of our free delivery requirement, additional shipping fees will apply. Please email our sales team at email@example.com or you can call us at 1-800-684-6014 and we would be happy to check for you.
If your location is not part of our free delivery zone requirement, our dispatch team will contact you about the fee and send you a link for you to pay the shipping fees.
Our warehouse teams work tirelessly to get your order picked, packed and shipped in a timely manner.
In stock items usually ship within 5 business days.
Please note that pre-order items will follow the same shipment and delivery timeline once we receive the items in our warehouse.
We do not take responsibility for delays due to weather, Covid-19 restrictions and individual delivery companies experience delays.
We are working with different logistic partners who do not offer that option. As soon as your order is ready to ship, you will be contacted by email or phone and a delivery date and window will be provided.
We understand that there may be cases where you may want to receive your order at a later date. Unfortunately, we are unable to delay shipment of your order. Should you be unavailable for delivery, additional shipping/storage fees may apply. Storage fees at $30 per day will begin once a second delivery attempt is unsuccessful. If your order is undeliverable, it will be brought back to our warehouse.
If you require a refund, note that we will be deducting additional storage or shipping fees that were acquired due to shipping delays, undeliverable status or simply refusing shipment without contacting our customer service experts.
We recommend placing your order closer to the date you would like to receive it.
We normally do not provide storage as our warehouses have limited storage space that is mainly for our inventory. However, in cases where your full order cannot be fulfilled due to pre-ordered items and you would like to ship or pick them up all together, we offer a storage fee of $15/day that is non-refundable and needs to be paid prior to items being released.
We work with a wide range of carriers. Some are local and may not have tracking readily available. In these cases, do not hesitate to contact our customer service experts at firstname.lastname@example.org or call us at 1-800-684-6014 (2) and they will be happy to provide you with information they have at the moment.
Please email our VIP team at email@example.com with your order number and name to initiate a return or exchange.
Some items can not be returned, please refer to our Return policy.
You will be responsible to ensure that your returning item(s) is packed suitable for safe transport back, for moving your item to the front door of your home and being available to meet the courier at the agreed upon time. Additional charges may be incurred should you not meet these requirements.
You can apply directly from our website with the following information:
- To be a resident of Canada
- A Canadian Visa, Mastercard, Amex
- A Canadian phone number to receive the confirmation
- To meet the minimum requirement at checkout
If your cart is eligible for financing the option will be presented at checkout. After filling out all of the required information, you will be sent confirmation via SMS to confirm your identity. You will then set up your payment method with Affirm and accept the terms of you payment plan.
As long as your order is $300 and up you will be eligible to choose from the 6-12-24 payment plan.
At checkout you can set up an automatic pre-authorized payment that charges your credit card. Please refer to your Affirm agreement for more information.
Yes, your return and exchange policy will still be as normal which is 14 days from the time you receive your order. Please refer to our return policy.
If your order contains pre-orders items, we will ship them as soon as they are back in stock.
Don’t Worry! This is normal. Small cracks, surface cracks, long thin cracks, and movement around knots are completely normal and are likely to develop over a lifetime of use. At Wazo, we don't see these "imperfections" but that they are a part of what makes your piece unique and beautiful.
Please refer to our wood care for more tips and tricks.