RETURN & EXCHANGE POLICY
THE WAZO FURNITURE GUARANTEE
Our Team is dedicated to provide you with the piece of mind you deserve when you purchase at Wazo. If you need to modify your order, have policy questions or not satisfied with your purchase, we want to help. Below, you will find all the information needed to complete a seamless experience.
MODIFYING YOUR ORDER
Once your order is placed, we process the order the same day. To get our goods to your home in a quick efficient manner items get processed quickly.
If you would like to purchase other items, it is processed as a new order.
If you would like to remove an item, please wait until it arrives at your home and contact our Customer Service Experts at firstname.lastname@example.org and they will assist you from there!
RETURN AND EXCHANGE POLICY
We understand that products do not always work out, or fit your space as expected. If you are not 100% satisfied with our product, we will be happy to exchange or refund within 14 days upon delivery or pick up.
Please get in touch with our Customer Service Experts at email@example.com to proceed with the return or exchange.
RETURN DELIVERY FEES AND DAMAGED IN DELIVERY
When returning or exchanging your product you will be responsible for the applicable delivery fees. You can return any product in store for free.
If your item is damaged in delivery please send 2 pictures within 24 hours of arrival to firstname.lastname@example.org; the damaged box and damaged item. Please notate on your bill of lading that the product was damaged. Our Customer Service Experts will take care of you!
NON REFUNDABLE ITEMS
Some items cannot be returned or exchanged, including:
- Showroom and demonstration models that were hand chosen by the customer
- Any items that are marked “Final Sale”
- Custom orders
- Any items that are "Open Box"
OPEN BOX SALE ITEMS
All items that appear within the "Open Box Sale" section on our website are FINAL SALE and cannot be exchanged or returned for any reason whatsoever.
Please have your unused items returned in its original condition and packaging. Your refund will be processed when the items have been inspected upon return.
We would like you to feel at ease that you are getting a great offer when buying from Wazo. We offer a 14-day price match. Should your item go on sale within 14 calendar days of purchase, please contact email@example.com and we will issue you a store credit only for the difference. The store credit can be used for your next purchase.
The following items cannot be price matched:
1. Any items that become 'Final Sale'.
2. All special promotion items. Price matching will not be applied to any items bought during the following sales/promotions: (including, but not limited to) Early Black Friday, Black Friday, Cyber Monday, Massive Holiday Sale, Exclusive VIP Offer, and Boxing Day Sale.
*Promotions cannot be combined unless otherwise stated in the promotion rules.
*Promotions can only be applied on new purchases
WARRANTYIn the unlikely event that your piece arrives to you in less than perfect condition, please get in touch with us.
We wholeheartedly believe in the quality of our products, therefore, we offer a 1-year manufacturer's warranty. This warranty covers defects in workmanship.
Please note that our warranties do not cover the effects of regular wear, discoloration due to light exposure, or natural changes and cracks that occur due to lack of care (please see our Natural Wood Care page to learn how to properly care for your natural wood table). In addition, defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by Wazo's warranty. Final sale items are not covered by this warranty.
If you notice a manufacturing defect immediately upon receiving your item, you have 14 days to return or exchange, and we will waive the return shipping fee.
Please see our full return/exchange policy on this page.
UNDERSTANDING YOUR NATURAL WOOD PRODUCT
After the wood is harvested and transformed to our spectacular products, it continues to be a living, breathing material that responds to its environment. Our wood products will naturally change, it is apart of the beauty of your purchase, it is uniquely yours. The wood responds to heat and dryness by gaining natural cracks and curves with high levels of humidity. The colour will darken or lighten and this is all natural changes.
The natural wood tables do require specific light maintenance. Please view our video to learn about upkeep.