RETURN & EXCHANGE POLICY
At Wazo Furniture, we are committed to customer satisfaction and quality assurance of our products. In order to provide excellent service and peace of mind for our consumer we provide guarantee and return options on many of our products.
We believe in the quality of our products therefore we guarantee all of our sofas and tables for 1 year. Our chairs carry a 6 month guarantee for residential use and a 3 month guarantee for commercial purposes. Should the product be defective, we will either exchange or repair it during this period.
We understand that products do not always work out, or fit your space as expected; so we offer a return policy of 14 days upon delivery or pick up. After the 14 day period, we are willing to exchange the product for another model up to 30 days upon delivery or pick up. In order to return the merchandise, it must not be damaged and kept in its original packaging.
If a product has already been delivered, a return shipping fee of $25 is collected on the return for the province of Quebec. For bulky and heavy items such as sofas, beds, tables and other items, the return shipping fee is $100. For the rest of Canada, the return shipping fee is $49 for order value below $249, and $100 for orders above $250.
All tables purchased in the store are final sale and not eligible for refund. Customized tables are not refundable.
Items on sale are final sale and are not eligible for refund.
We would like you to have a peace of mind when buying from Wazo and receive the best deal for your purchase; so we offer a 14 day price match. Should your item go on sale within 14 days of purchase, we will refund you the difference.
Please note that price matching does not apply to final sales and flash sales, nor to.limited time sales such as Black Friday, Cyber Monday and Boxing Day.
After purchasing an item, clients have up to 14 days to pick up their merchandise.