Here at Wazo, we are dedicated to providing you with the peace of mind you deserve with every purchase. Should you have any questions about order modification or to process any returns and exchanges, please read below and get in contact with one of our Customer Service Experts today at firstname.lastname@example.org or toll free at 1-800-684-6014.
RETURN AND EXCHANGE
At Wazo, we understand that products do not always work out or fit your space. If you are not 100% satisfied with your products, we will happily exchange or return your items within 14 days upon delivery or pick up.
For preferential returns and exchanges, please get in touch with our customer service experts as all returns and exchanges must be authorized by our team. Once you have the authorization and paperwork for your return or exchange you are more than welcome to drop them off at the Toronto warehouse location for free. If you are unable to bring the item(s) back on your own, a return shipping fee may apply and vary depending on location and order size.
Please note that returns must be safely disassembled and packed in the original packaging safe for transport (should you no longer have the original packaging, you are still responsible to ensure your items are packed up for safe transport and will be required to take a photo for authorization by our team). You will also be responsible to ensure that your item is ready for curbside pick up at the agreed upon time with the courier. For local delivery zone exchanges, we will ship your new order and take back your return simultaneously. For long distance deliveries, we will send you a return label and process your exchange once the item is received back in our warehouse.
Some returns and exchanges take some time so please allow up to 14 business days for us to receive your return. Refunds will be processed once your item(s) arrive back in our warehouse and have passed the inspection stage which can take anywhere from 10-30 business days.
DAMAGED IN DELIVERY
Things happen during delivery and sometimes you receive it in less than perfect condition. If your item is damaged in transit, please send a minimum of 2 pictures of the damaged items and boxes within 24 hours of arrival with your order number and name to email@example.com.
Our Customer Service Experts will take care of you and help you with what you need.
MODIFYING YOUR ORDER
Once your order is placed, our warehouse team processes it as quickly as possible when stock is readily available.
If you would like to modify or cancel your order you can do so, so long as the item is not packed or in the shipping stage.
If you would like to remove an item that is already on its way, please wait until the item arrives at your home and contact our Customer Service Experts and they will readily assist you.
Please note that canceling or editing an order after it has been processed, packed, and shipped can result in a restocking fee and additional shipping charges.
Some items cannot be returned or exchanged, including:
- Showroom and demonstration models that were hand-chosen by the customer
- Any items that are marked “Final Sale”
- Any items that are "Open Box"
OPEN-BOX SALE ITEMS
All items that appear within the "Open Box Sale" section on our website are FINAL SALE and cannot be exchanged or returned for any reason whatsoever.
We want you to feel at ease with your Wazo purchase. We offer a 14-day price match policy should your item go one sale within that timeline. Our price match policy will be issued in a form of a store credit total the difference of the item before tax. This store credit applies to merchandise purchases only and does not include other services we may offer and/or delivery fees.
Get in touch with our Customer Service Experts so they can help you out!
The following items cannot be price matched:
- Any items that become 'Final Sale'.
- All special promotion items. Price matching will not be applied to any items bought during the following sales/promotions: (including, but not limited to) Early Black Friday, Black Friday, Cyber Monday, Massive Holiday Sale, Exclusive VIP Offer, and Boxing Day Sale.
*Promotions cannot be combined unless otherwise stated in the promotion rules.
*Promotions can only be applied on new purchases.
We wholeheartedly believe in the quality of our products, therefore Wazo offers a 1 year manufacturer’s warranty. This warranty begins from the date of pick up or delivery. This warranty covers defects in workmanship only.
The 1 year manufacturers warranty does not cover regular wear, discoloration due to light exposure or negligence, misuse or accidents. In addition, the warranty does not cover abnormal use, modifications or commercial purposes. Please note that our warranties are non-transferable, and cannot be extended to re-sold items.
Final sale items are not covered under this warranty.
Solid wood pieces may experience cracking, warping and splitting due to environmental conditions (ie; humidity). If these pieces have not been properly maintained from our wood care recommendations, they will not fall under any warranty.
All solid wood tables and benches are non-refundable or exchangeable after 14 days upon receiving the items. Always inspect your new pieces right away! If you notice any manufacturing defects within 24 hours upon receiving your item, please notify our customer service team immediately with at least 3 to 4 photos so we can provide you with a solution, help with an exchange and/or waive the return shipping fee.
UNDERSTANDING YOUR NATURAL WOOD PRODUCT
After the wood is harvested and transformed into our spectacular products, it continues to be a living, breathing material that responds to its environment. Our wood products will naturally change, it is a part of the beauty of your purchase, it is uniquely yours. The wood responds to heat and dryness by gaining natural cracks and curves with high levels of humidity. The color will darken or lighten, and this is all-natural change.
The wood will beautifully age and a patina will form over time depending on your usage and this is perfectly normal, please use mineral oil once every 3 months to make sure your new piece of Wazo solid wood will last you a lifetime!
At Wazo, we don't see these "imperfections" but that they are a part of what makes your piece unique and beautiful.
The natural wood tables do require specific light maintenance. Please view our video to learn about upkeep and click on this “LINK” to see our Wood Care maintenance.