The Wazo Furniture Guarantee

Customer satisfaction and quality assurance of our products are two pillars at Wazo Furniture! Our team is dedicated to provide you the peace of mind you deserve when you purchase a product from us. That’s why we are offering the Wazo Furniture Guarantee and the following return options on our products.

Product Guarantee:

We believe in the quality of our products therefore all of our chairs and stools carry a one year guarantee for residential use only.

Simple and Easy:

If you receive a damaged product or if there is a manufacturing issue upon delivery, just let us know and we will take care of everything for FREE!

Price Matching:

We would like you to have a peace of mind when buying from Wazo and receive the best deal for your purchase! We offer a 7 day price match. Should your item go on sale within 7 days of purchase, please contact us at service@wazofurniture.com, we will issue you store credits for the difference. Promotions cannot be combined unless otherwise stated in the promotion rules.

Please note that if the item becomes a final sale, it will be not refundable nor exchangeable.

Refund and Exchange Policy:

We understand that products do not always work out, or fit your space as expected.

If you are not 100% satisfied with our product, we will be happy to exchange or refund within 14 days upon delivery or pick up.

Exception to the policy is only with special requests by the customer.  If the product has been customized in colour or sizing the item can be exchanged or in store credit only.  If the product has been requested to be held for a period of two weeks or longer it can be exchanged or in store credit only.

You can visit any Wazo location to return your orders, whether you purchased online or purchased in-store.  Please make sure to bring receipt and order number within 14 days of receipt of your order

Customers are responsible for applicable delivery fees for the return or exchange. You can also return in-store for FREE. Please make sure the unused item returned is in original condition and packaging. Your refund will be processed when the items have been inspected upon return minus the return shipping fee.

Please note, the warranty does not cover the effects of regular wear, discolouration due to light exposure, misuse, or abusive wear. Warranty does not cover items on final sale.

 

Important note:

The effects of cracking caused by heat or dryness, warping due to high levels of humidity, darkening or lightening of wood colour is considered natural changes. Even after wood is harvested and turned into furniture, it continues to be a living, breathing material that responds to its environment. It is inevitable and does require maintenance. Please view our video to guide for upkeep.

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