RETURN & EXCHANGE POLICY
THE WAZO FURNITURE GUARANTEE
Our Team is dedicated to providing you with the peace of mind you deserve when you purchase at Wazo. If you need to modify your order, have policy questions, or are not satisfied with your purchase, we want to help. Below, you will find all the information needed to complete a seamless experience.
MODIFYING YOUR ORDER
Once your order is placed, we process the order the same day. To get our goods to your home in a quick efficient manner, items get processed quickly.
If you would like to purchase other items, it is processed as a new order.
If you would like to remove an item, please wait until it arrives at your home and contact our Customer Service Experts at email@example.com and they will assist you from there!
Canceling an order after it has been processed may result in a restocking fee.
RETURN AND EXCHANGE POLICY
We understand that products do not always work out or fit your space as expected. If you are not 100% satisfied with our product, we will be happy to exchange or refund within 14 days upon delivery or pick up. Please do not throw away the original packaging, any item without the original packaging is considered final sales and will not be eligible for a refund or exchange.
Please get in touch with our Customer Service Experts at firstname.lastname@example.org to proceed with the return or exchange.
RETURN AND EXCHANGE DELIVERY FEES
When returning or exchanging your product you will be responsible for the applicable transport fee which is based on your location and order value. You can also return any product in-store for free.
Since return delivery fees are based on your location and order value, if you would like to know the exact cost please contact us for the specific amount based on your location.
Please email our Customer Service team at email@example.com with your order number and name to initiate a return or exchange. You can either have it mailed back at a cost, or return it yourself directly to one of our stores free of charge.
If you need assistance and would like to mail it back, you will be responsible for the return shipping fee and to ensure that your returning item(s) is packed in the original packaging that is suitable for safe transport back, for moving your item to the front door of your home and being available to meet the courier at the agreed upon time.
Any item without the original packaging is considered final sales and will not be eligible for a refund.
Refunds will be processed as soon as your orders are received and inspected by our warehouse team, we will refund your order minus the return shipping fees.
Returning products by mail can take up to 2 weeks to be processed depending on where your order is picked from and refunds can take up to 30 days to process.
For an exchange, please email our Customer Service team at firstname.lastname@example.org with your order number and name to initiate an exchange. You can either have it mailed back with a fee, or you can also come into one of our warehouses and process a simultaneous exchange directly free of charge, please contact our Customer Service department as they will need to process the exchange in our system first.
If you need assistance and would like to mail it back, you will be responsible for the exchange shipping fee and to ensure that your returning item(s) is packed in the original packaging that is suitable for safe transport back, for moving your item to the front door of your home and being available to meet the courier at the agreed-upon time.
For the local delivery zone, we will ship your new order and take back the return order simultaneously, refunds of your returning items minus the return shipping fee will be processed as soon as your orders are received and inspected by our warehouse team.
For long distance freight, we will first send you a return label, as soon as the item is back in our warehouse we will refund your original order and will ship your new exchange order to you.
Returning products by mail can take up to 2 weeks to be processed depending on where your order is picked from.
DAMAGED IN DELIVERY
If your item is damaged in delivery, please send a minimum of 2 pictures within 24 hours of arrival to email@example.com; the damaged box and damaged item. Please notate on your bill of lading that the product was damaged. Our Customer Service Experts will take care of you! You will be responsible to ensure that your returning item(s) is packed suitable for safe transport back, for moving your item to the front door of your home and being available to meet the courier at the agreed-upon time. Additional charges may be incurred should you not meet these requirements.
Please have your unused items returned in their original condition and packaging. Your refund will be processed when the items have been inspected upon return. Do not throw away the original packaging, any item without the original packaging is considered final sales and will not be eligible for a refund or exchange.
Additional charges may be incurred should you not meet these requirements.
Some items cannot be returned or exchanged, including:
- Showroom and demonstration models that were hand-chosen by the customer
- Any items that are marked “Final Sale”
- Items without the original packaging
- Any items that are "Open Box"
OPEN-BOX SALE ITEMS
All items that appear within the "Open Box Sale" section on our website are FINAL SALE and cannot be exchanged or returned for any reason whatsoever.
We would like you to feel at ease that you are getting a great offer when buying from Wazo. We offer a 14-day price match. Should your item go on sale within 14 calendar days of purchase, please contact firstname.lastname@example.org and we will issue you a store credit only for the difference of the price excluding tax. The store credit can be used for your next purchase. This applies to merchandise purchases only and does not include other services that we may offer, such as delivery fees.
The following items cannot be price matched:
- Any items that become 'Final Sale'.
- All special promotion items. Price matching will not be applied to any items bought during the following sales/promotions: (including, but not limited to) Early Black Friday, Black Friday, Cyber Monday, Massive Holiday Sale, Exclusive VIP Offer, and Boxing Day Sale.
*Promotions cannot be combined unless otherwise stated in the promotion rules.
*Promotions can only be applied on new purchases
In the unlikely event that your piece arrives to you in less than perfect condition, please get in touch with us.
We wholeheartedly believe in the quality of our products; therefore, we offer a 1-year manufacturer's warranty. This warranty covers defects in workmanship only, not natural wood split or normal wear and tear.
Please note that our warranties do not cover the effects of regular wear, discoloration due to light exposure. In addition, defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by Wazo's warranty. Final sale items are not covered by this warranty.
If you notice a manufacturing defect immediately upon receiving your item, you have 14 days to return or exchange, and we will waive the return shipping fee.
All of our solid wood tables/benches are non-refundable or exchangeable after 14 days upon receiving the items. Please inspect your new beautiful table/bench as it will stay with your family for years to come!
Please see our full return/exchange policy on this page.
UNDERSTANDING YOUR NATURAL WOOD PRODUCT
After the wood is harvested and transformed into our spectacular products, it continues to be a living, breathing material that responds to its environment. Our wood products will naturally change, it is a part of the beauty of your purchase, it is uniquely yours. The wood responds to heat and dryness by gaining natural cracks and curves with high levels of humidity. The color will darken or lighten, and this is all-natural change.
The wood will beautifully age and a patina will form over time depending on your usage and this is perfectly normal, please use mineral oil once every 3 months to make sure your new piece of Wazo solid wood will last you a lifetime!
At Wazo, we don't see these "imperfections" but that they are a part of what makes your piece unique and beautiful.
The natural wood tables do require specific light maintenance. Please view our video to learn about upkeep and click on this “LINK” to see our Wood Care maintenance.