RETURN & EXCHANGE POLICY
THE WAZO FURNITURE GUARANTEE
Our Team is dedicated to provide you with the piece of mind you deserve when you purchase at Wazo. If you need to modify your order, have policy questions or not satisfied with your purchase, we want to help. Below, you will find all the information needed to complete a seamless experience.
MODIFYING YOUR ORDER
Once your order is placed, we process the order the same day. To get our goods to your home in a quick efficient manner items get processed quickly.
If you would like to purchase other items, it is processed as a new order.
If you would like to remove an item, please wait until it arrives at your home and contact our Customer Service Experts at firstname.lastname@example.org and they will assist you from there!
RETURN AND EXCHANGE POLICY
We understand that products do not always work out, or fit your space as expected. If you are not 100% satisfied with our product, we will be happy to exchange or refund within 15 days upon delivery or pick up.
Please get in touch with our Customer Service Experts at email@example.com to proceed with the return or exchange.
RETURN DELIVERY FEES AND DAMAGED IN DELIVERY
When returning or exchanging your product you will be responsible for the applicable delivery fees. You can return any product in store for free.
If your item is damaged in delivery please send 2 pictures within 24 hours of arrival to firstname.lastname@example.org; the damaged box and damaged item. Please notate on your bill of lading that the product was damaged. Our Customer Service Experts will take care of you!
NON REFUNDABLE ITEMS
Some items cannot be returned or exchanged, including:
- Showroom and demonstration models that were hand chosen by the customer
- Any items that are marked “Final Sale”
- Custom orders
- Orders requested to be held in the warehouse
Please have your unused items returned in its original condition and packaging. Your refund will be processed when the items have been inspected upon return.
We understand that you may not always be prepared to have your new item right away. That is why Wazo allows a maximum 14 calendar days holding period.
We would like you to feel at ease that you are getting a great offer when buying from Wazo. We offer a 15 day price match. Should your item go on sale within 15 calendar days of purchase, please contact email@example.com and we will issue you a store credit only for the difference. The store credit can be used for your next purchase.
Please note that we do not price match items that become “Final Sale”. Promotions cannot be combined unless otherwise stated in the promotion rules.
We believe in the quality of our products therefore all of our chairs and stools carry a 1 year manufacturer’s warranty for residential use only.
Our beautiful wood tables carry a 1 year manufacturer's warranty from date of delivery or pick up. The warranty includes any defects in the workmanship of the table. An example of workmanship is the table splitting along the seam. Please see UNDERSTANDING YOUR NATURAL WOOD PRODUCT to discover natural changes that may occur in your product.
Warranty does not cover the effects of regular wear, discolouration due to light exposure, misuse, or abusive wear. Warranty does not cover final sale items.
If you have a warranty issue please contact firstname.lastname@example.org. Our Customer Service Experts will work to help resolve by shipping replacement parts, organizing a repair, or replacing the product. This will be at our discretion.
UNDERSTANDING YOUR NATURAL WOOD PRODUCT
After the wood is harvested and transformed to our spectacular products, it continues to be a living, breathing material that responds to its environment. Our wood products will naturally change, it is apart of the beauty of your purchase, it is uniquely yours. The wood responds to heat and dryness by gaining natural cracks and curves with high levels of humidity. The colour will darken or lighten and this is all natural changes.
The natural wood tables do require specific light maintenance. Please view our video to learn about upkeep.