Shipping rate varies depending on your region. Please enter your postal code in the "Cart" section > "Get shipping estimates" to get an estimated shipping rate.
Q. What shipping methods can I choose?
We offer free in-store pickup during our business hours at our Montreal Showroom and affordable shipping to major cities in Canada and the United States. Please go to the checkout page to get an estimate of the shipping fee.
Please note that our shipping partners may have difficulty delivering to remote areas or they may charge extra. We will contact you to make special arrangements in such cases.
Q. How long will delivery take?
Your order will be processed and dispatched to our shipping partners once your order is confirmed. Once dispatched, the carrier will deliver the items to you. In certain cases, they may need to contact you to schedule the delivery of your order. It will take approximately 2-10 business days for your order to arrive, depending on where you live. It takes longer to ship to remote areas.
Q. How long does it take to receive my pre-ordered items?
We will contact you to arrange for delivery as soon as pre-ordered items arrive in our warehouse; delivery will then take the usual shipping time mentioned above depending on the destination.
For orders with both existing stock and pre-ordered products, the order will be shipped out together when both are available. If you want to have the in-stock item to be shipped separately, normal shipping fee applies.Q. Can I track my delivery?
Upon dispatch of your order from our warehouse, you will receive an email with your tracking number and a link to our couriers’ website which will allow you to track your products in transit. Alternatively, the shipping company may get in touch with you to inform you of the status of your order.
Q. Can I change the shipping address after placing the order?
Please contact our Customer Service team immediately if you wish to change the delivery address. In this notification, you must mention the order number and the relevant product. We may be able to meet that request if your shipment hasn’t left our warehouse yet.
Q. What happens if I miss my delivery appointment with the carrier?
Please contact the carrier to arrange another delivery appointment. If there is a re-delivery charge assessed by the carrier, you must pay it directly to the carrier.